Digital and voice service banking

Welcome to a world of 24/7 effortless banking

At Wealth and Investment, we aim to provide you with solutions that save you time and enhance your service experience. With this in mind, we bring you digital and voice service capabilities designed to assist you with your daily banking queries by providing access to 24/7 banking support.

Wealth and Investment on Call - WIonCall

WIonCall is a dedicated 24-hour support service designed to provide a speedy resolution to all your banking and lifestyle benefit enquiries. These include, amongst others:

• Executing value transfers and payments of up to R100 000 on your behalf
• General banking account queries
• Guide you on how to register for Internet Banking and the Banking App
• IT3B Certificate requests
• Reporting a lost or stolen card and have your replacement card delivered to your closest branch, WI suite, your office or home
• Fraud reporting
• Balance, card and statement enquiries
• Dealing with debit order disputes
• Loading, amending or deleting stop orders, beneficiaries, etc.
• UCount Points redemption and queries
• Activate your card for international travel ensuring that you have effortless banking and an enjoyable travel experience
• Travel abroad with peace of mind knowing that our WIonCall Specialists are available 24/7
• Request your Visa letter
• Access to our 24/7 concierge service to facilitate any concierge requirements such as ordering of flowers, restaurant bookings
• Access to our travel specialists to assist with your travel requirements such as airline and hotel bookings, car hire
• Request up to 5 years stamped bank statements
• Increase or decrease your electronic account payment limit so that you are able to bank safely

WIonCall contact information

• 0861 001 052 (South Africa)
• +27 10 824 1516 (International)
• [email protected]